Delivery & Policy
FREE LOCAL PICKUP:
The Clownfish Hatchery™ now has a storefront located on 3704C W. 23rd Street, Panama City, FL. 32405. You can order your clownfish online from the convenience of your home and pick up your order (Must be picked up with 24 hours). We will hold your clownfish and products until you are ready to retrieve them.
For all customer that cannot pick up their order at our store, you will receive your clownfish via FedEx Overnight Priority. You can fit up to 4 fish in the same box for $25, $35, $45, or $50 depending on your state. Your fish will be carefully packed within a foam insulated box along with heat or chill packs depending on the season. Shipping will not be available between the winter months of November, December, January, and February.
REFUND FOR SHIPPED FISH: There is no risk of DOA (Dead on Arrival) for Free Local Pickup. There is, however, risk involved with Overnight Shipping. Should your clownfish parish during travel, we will issue a store credit for the deceased fish. Shipping cost is not included in the credit, as services are rendered at the time of delivery. The customer must provide picture proof of the deceased fish within two hours of delivery in the unopened bag. If the fish is removed from the bag, the guarantee is voided. It is within our rights to request a return of the deceased fish if we deem necessary before a credit is issued (i.e. pictures are not clear or a discrepancy occurs). We only guarantee live arrival, as the tank environment and conditions of the customer are unknown. The customer must be home to accept the delivery on the designated delivery day or another person capable of receiving the fish and acclimating it. We will set up a delivery day prior to the shipment of the fish so the customer is prepared in advance. If the package is delayed by the post office, by no fault of our own, a refund will not be issued if it results in a deceased fish. Please check your weather prior to ordering or scheduling a delivery to make sure storms will not delay your package.
REFUND FOR ANY OTHER REASON: All sales on fish are final. No refunds will be issued for any reason except for DOA (dead on arrival). Once our clownfish leave our facility, we have no control over the conditions of the customers' tanks or tank inhabitants, or how the fish is handled. Therefore we cannot accept the fish back as it may parish during its return or return with parasites or diseases, or fatal injuries. It is the customer's responsibility to make educated decisions on safe tank inhabitants and to insure a safe, healthy environment for the fish.
Please note, travel is stressful for fish and the fish may become ill during shipping. It is to be expected with any live animal. Many fish can pull through after a few days, and some do not. It is impossible to determine how a fish will endure shipment. It is the customer's responsibility to tend to the fish and insure it has the best possible chance of survive. If the fish is laying on the sand and other tank inhabitants are picking at it or causing it stress, the customer should move the fish to a quarantine tank or breeder box. Appropriate medications should be administered.
REFUND FOR DRY GOODS: We will, however, accept returns on dry goods within 7 business days if the product is defective. It is the responsibility of the customer to ship the item back for an exchange or a refund of the product. No refunds or exchanges will be given if the item is not returned, or if we determine that the product was broken by negligence. If the item is damaged during return shipment, it is the customer's responsibility to purchase insurance on the package prior to sending the package. A refund will not be issued for damaged returns.
Returns: We do not accept returns on fish under any circumstance. Once our clownfish leave our facility, we have no control over the conditions of the customers' tanks or tank inhabitants, or how the fish is handled. Therefore we cannot accept the fish back as it may parish during its return or return with parasites or diseases, or fatal injuries.